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Dubai Airports launches new Al Majlis VIP facility

Dubai Airports recently launched the all new Al Majlis VIP facility at Dubai International Airport. Located close to Dubai International’s Terminal 3, the nearly 3,400 square-metre new Al Majlis VIP facility offers exclusive services for affluent travellers – both corporate and individuals, whether they are arriving, setting off or in transit. The Al Majlis VIP facility is widely popular among businessmen, celebrities and families and offers a hassle-free travel experience. While the customer relaxes at one of the 17 private lounges or shops at the Al Majlis’ own Dubai Duty Free, a private escort takes care of all formalities – from check-in to immigration. Family guests of Al Majlis are assigned a female personal assistant upon arrival.

Paul Griffiths, CEO, Dubai Airports who formally launched the Al Majlis VIP facility said, “At Dubai Airports, we are constantly seeking to add value to our product offerings, and enhance the quality of customer service. The new Al Majlis VIP facility is a reflection of that very approach of Dubai Airports. A dedicated, state-of-the-art facility for Al Majlis means that we have the additional capacity and the latest in technology to enable us to serve our customers better.”

Other facilities at Al Majlis include limousine drop and pick-up between the aircraft and the facility and special doorstep delivery of baggage upon request. The Al Majlis VIP facility also offers Wi-fi connectivity, a variety of light snacks and hot and cold beverages, separate prayer rooms for men and women, money exchange and facilities that create convenience for people with special needs from kerb to the aircraft.

Commenting on the launch of the service, Huraiz Bin Huraiz, Vice President - Commercial Unit, Dubai Airports, said the demand for Al Majlis services has been increasing steadily in recent years. “The number of customers we serve at Al Majlis has been increasing at an average annual rate of almost 15 per cent. We served nearly 70,000 customers in 2007 and achieved sales revenues in excess of AED 33.13 million. This year we expect to serve 85,000 customers,” concluded Huraiz.

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