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SriLankan Airlines introduces SMS Check-In service for IGI Airport, New Delhi

SriLankan Airlines recently introduced SMS Check-In service for Indira Gandhi International Airport in New Delhi. Passengers can now check-in through an SMS from their mobile phones and this facility has significantly enhanced the level of passenger convenience. According to a release from the airline, passengers can SMS on the special Check-In Hotline number +91 99 108 88260 and give their booking reference number to check whether their check-in was successful. The boarding passes will be issued by the airline staff on arrival at the airport. Through this SMS Check-In passengers can also request for seat preference (window or aisle).

The SMS Check-In service is available eight hours prior to the flight and closes two hours prior to the scheduled departure. This service is currently only available for individuals and cannot be used to check-in multiple passengers. Passengers need to collect their boarding passes at the airport at least one hour prior to the flight, to avoid cancellation of their SMS Check-In. A special counter has been reserved at the New Delhi Airport for SMS and On-Line Check-In.

Commenting on the introduction of this service, Senaka Fernando, Manager Indian Subcontinent & Maldives, SriLankan Airlines said, “SriLankan Airlines takes great pride in being one of the largest foreign carriers into India, which is why New Delhi is the first of our destinations for the introduction of SMS Check-In. We will be systematically launching this service throughout our global network, including the rest of our 11 destinations in India.” The SMS Check-In is in addition to the Internet Check-In service currently provided by the airline. Captain Milinda Ratnayake, Head of Service Delivery, SriLankan Airlines said, “This is yet another new innovation that SriLankan Airlines is introducing in the quest to continuously enhance and improve the SriLankan Airlines experience. With our new SMS Check-In Service, passengers avoid long queues at check-in counters. New Delhi has a large number of high profile passengers who value a high level of convenience.”
 
 

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